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Customer Service
at Magic Beans
We love getting to know our customers! In person or online, we're always available to answer your questions, give shopping advice, and lend a helping hand.
Call us at 866-600-BEAN (2326), email, or chat with us, and we'll make sure you get what you need. PHONE 617-383-8250 • FAX (617) 383-8299
To contact us by phone, please call (866) 600-2326. Magic Beans associates are available Monday through Friday, 10am-6pm Eastern Time to assist you with questions you may have about your online order. We are happy to answer questions about products, make recommendations based on your personal needs, and answer questions regarding shipping and order status.
To contact us by email, please choose from the list of subjects below - this helps us to get your question to the correct department so that we can reply as quickly as possible. Please don't hesitate to send us your questions and comments -- we want your Magic Beans shopping experience to be outstanding. Please make sure to add mbeans.com to your list of acceptable email domains so our responses don't get caught in your spam filter. We work hard to make Magic Beans a great place to shop, but we aren't always perfect. If you have feedback for us, why not tell the owners of the company directly? Sheri and Eli want to hear from you. Compliments are welcome, too. Something not quite right? Let us know and we'll make it better. Before or after your order is shipped you can contact us to correct a billing or shipping problem, a mistake with your order, or to arrange for a return or resolve problems with defective or damaged merchandise. Do you make or represent a product you think would be a great compliment to the Magic Beans selection? We'd love to hear about it. Please use this form to submit an item or product line for consideration. Need more information to make your purchase decision? We know quite a bit about these products, and we're glad to help. Ask away. The more details you can provide, the more accurately we can respond. Whether you have a registry with us, or you would like to send someone a gift, if you have a question, we can answer it. How can we serve you better? Did you like our new website? Did you find everything you were looking for? Are there products or brands you wish we carried? Please send along your suggestions for improving our web site, our product mix or anything else. If you would like more information about our Personal Shopping by appointment program, please email us here! If you represent a charitable entitiy and would like to inquire about donation opportunities, please use this form to contact us. |