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Magic Beans Return and Exchange Policy

 

We want you to be completely happy. Love it or send it back - it's that easy.

 

Returns can be made at any of our store locations or by mail. Simply bring in or send back the item within 60 days of the purchase date for a full refund of your purchase and any applicable taxes. If you wish to return a product more than 60 days after your purchase date, you will receive a store credit for your purchase and any applicable taxes. Unfortunately, shipping charges cannot be refunded. All merchandise must be returned in its original packaging in sellable condition with the receipt or a copy of the receipt. Unfortunately we cannot accept returns on potty seats, breastfeeding products, or special order items. We also do not accept returns on any international orders.

Return & Exchange Time Period

  • 60 days for online purchasese with original receipt or gift receipt
  • 30 days for in-store purchases with original receipt or gift receipt

 

Items that cannot be returned

  • Special order items (please note special orders cannot be cancelled once placed)
  • Custom furniture orders (please note special orders cannot be cancelled once placed)
  • Opened breastfeeding products
  • Opened potty seats
  • Opened bathtubs
  • Opened feeding utensils and sippy cups
  • Opened/used strollers
  • Opened/used car seats

 

Defective/Damaged Products

At Magic Beans, we offer a lifetime of support for every product that we sell. If you discover a manufacturing defect in a product that you’ve purchased from us, we’re here to help! First, we’ll check in to make sure there is indeed a defect – after all, some baby gear can be tricky, and product manuals can be tough to decipher without help. Once we’ve confirmed that there’s something wrong with the product, we’ll figure out the best course of action to take: every manufacturer has a different method for ensuring customer satisfaction, so we’ll determine whether you need to contact their customer service department, or if we should make the call. Regardless of the end result, we promise that we will do everything possible to find a solution to your problem. At the end of the day, we want everything you purchase from Magic Beans to be functional, useful, and well-loved.

 

Restocking Fee

Items returned without complete original packaging and/or proper shipping materials will be subject to up to a 20% restocking fee.

 

Refused Packages

Any refused or undeliverable package(s) returned to our warehouse will be refunded the original purchase price less fee of $10 + 10% of the original purchase price. This is because we incur the return shiping costs from FedEx. 

 

Promotional Items & Bundles

If a promotional item is returned, the value of the promotional item will be deducted from the refund amount. 

For example, if you buy a stroller that includes a free car seat adapter, the total value of the car seat adapter ill be deducted from the refund if the car seat adapter is not returned with the stroller.

If a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.

For example, if you receive $100 in savings when you purchase a stroller and car seat together and you return either item, the $100 bundle savings will be subtracted from your refund.

 

Returns by mail

  1. Email customer service at returns@mbeans.com indicating your order number, the item(s) you wish to return, and the reason for the return.
  2. Please ship your return via UPS, FedEx, or the postal service to the address below and in the package include your receipt or a copy of your receipt. We recommend you use a shipping service with proof of deliery or tracking options. Magic Beans is not responsible for lost or damaged returned packages. 
  3. Please allow 14 days for us to receive and process any returns by mail. It may take up to two billing cycles for the credit to appear on your statement.

 

Mail Returns To:

Magic Beans Warehouse

Attn: Returns

1 Westinghouse Plaza, Building K

Hyde Park, MA 02136

617-264-2326