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We want you to be completely happy. Love it or send it back - it's that easy.
Returns can be made at any of our store locations or by mail. Simply bring in or send back the item within 60 days of the purchase date for a full refund of your purchase and any applicable taxes. If you wish to return a product more than 60 days after your purchase date, you will receive a store credit for your purchase and any applicable taxes. Unfortunately, shipping charges cannot be refunded. All merchandise must be returned in its original packaging in sellable condition with the receipt or a copy of the receipt. Unfortunately we cannot accept returns on potty seats, breastfeeding products, or special order items. We also do not accept returns on any international orders.
Return & Exchange Time Period
Items that cannot be returned
At Magic Beans, we offer a lifetime of support for every product that we sell. If you discover a manufacturing defect in a product that you’ve purchased from us, we’re here to help! First, we’ll check in to make sure there is indeed a defect – after all, some baby gear can be tricky, and product manuals can be tough to decipher without help. Once we’ve confirmed that there’s something wrong with the product, we’ll figure out the best course of action to take: every manufacturer has a different method for ensuring customer satisfaction, so we’ll determine whether you need to contact their customer service department, or if we should make the call. Regardless of the end result, we promise that we will do everything possible to find a solution to your problem. At the end of the day, we want everything you purchase from Magic Beans to be functional, useful, and well-loved.
Items returned without complete original packaging and/or proper shipping materials will be subject to up to a 20% restocking fee.
Any refused or undeliverable package(s) returned to our warehouse will be refunded the original purchase price less fee of $10 + 10% of the original purchase price. This is because we incur the return shipping costs from FedEx.
Orders Over/Under $75
As you know, orders over $75 from mbeans.com ship for free. However, if you return a portion of your purchase that causes the total to fall below $75, the $7.99 shipping cost will be subtracted from your refund. For instance, if your order totals $111 and you return items totaling $51, your refund will be $43.01.
Promotional Items & Bundles
If a promotional item is returned, the value of the promotional item will be deducted from the refund amount.
For example, if you buy a stroller that includes a free car seat adapter, the total value of the car seat adapter will be deducted from the refund if the car seat adapter is not returned with the stroller.
If a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.
For example, if you receive $100 in savings when you purchase a stroller and car seat together and you return either item, the $100 bundle savings will be subtracted from your refund.
Returns by mail
Mail Returns To:
Magic Beans Warehouse
1 Westinghouse Plaza, Building K
Hyde Park, MA 02136