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Meet our customer service team! A Q&A with Kate

Any baby store or toy store can offer you a decent selection, but for truly top-notch customer service, only a small company like Magic Beans will do! Our team of Toy Whizzes and Gear Gurus all love what they do, and it shows.

Kate Kiley, our new Head of Customer Service, Special Events, and Donations, is the friendly voice at the other end of the line when you call our office, and while you can’t see the smile on her face over the phone, you can hear it in her voice. Whether you’re calling to start your Baby Registry, or for some shopping advice, or a replacement part for your Bugaboo stroller, she’ll make sure you find exactly what you need – and that you come out of the conversation knowing how special every customer is to us.

We asked Kate a few questions about what she loves about working at Magic Beans. Take it away, Kate!

Welcome to Magic Beans headquarters! What are you enjoying the most so far in your new position, and what are you looking forward to the most?

So far, my favorite aspect of my job is making sure expectant parents feel super capable and empowered! I’m also really looking forward to working closely with the office team and learning even more about gear!

One thing that’s awesome about this company is how we promote from within, so people are rewarded for their talent and enthusiasm! Tell me a bit about how you got started at Magic Beans, and your trajectory up through the company.

I started with Magic Beans in the beginning of April 2014 (about three months ago!). I planned on working at Magic Beans until I could find something full-time in the nonprofit sector. That all changed about a month into working at the Brookline Store! I’ve fallen in love with helping expectant parents feel confident and making such an exciting and challenging time, as stress-free as possible! I also love helping parents find great gifts for their little ones and creating memorable moments for all the kids who come into the store!

Tell me a bit about how you learned all about toys and baby gear, and about how our company trains Gear Gurus and Toy Whizzes.  

Learning about Gear and Toys has been an incredible experience! I really appreciate how everyone in the company was so happy to share their super in-depth knowledge and favorites! And I love hearing from moms and dads in the store about the gear they can’t live without and there is nothing cuter than having a little one explain their favorite toy and why they love it so much.

Let’s talk about your favorite products: what’s your favorite stroller at Magic Beans?

That is an incredibly hard question!  We have so many awesome strollers, from the Bumbleride Indie 4 to the Orbit Baby G3! However, as someone who lives in the city and loves to walk everywhere, I think I would have to go with the Bugaboo Buffalo Stroller! I love that Bugaboo’s seats have legs that allow them to stand even when they’re not on the stroller – that way even while picnicking and baby is on the ground with the family, they are safe and secure! I also love Buffalo’s foam-filled never-flat wheels and shocks, which make for an incredibly smooth ride. It’s also so great that you can always update the colors!

What are your go-to toys to recommend for customers shopping for birthday presents?  

I love activity based gifts!  I’ve had several moms tell me that the gifts that can be opened and played with immediately are always hits, so I generally recommend science activities and craft projects (and I always enjoy both, myself!)

What toy at our stores would you have been begging for as a little kid?

Calico Critters for sure! I don’t know why, but I’ve always loved little miniatures and the little animal families all dressed up are just too cute!

What’s your favorite thing about working for Magic Beans?

I love getting to know families!  Whether getting to know a family from the very beginning by helping to create a registry or getting to know them on Saturdays when they are picking up birthday gifts, I just adore the excitement and energy children bring to the store, and really enjoy being someone that families can rely on to make their lives easier and their special moments truly amazing!

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