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Magic Beans Return and Exchange Policy

 

We want you to be completely happy. Love it or send it back - it's that easy.

 

Returns can be made in person at any of our store locations or by mailing them back to our warehouse. Items may be returned for a refund within 60 days of receipt as long as it is unused, in the original packaging, and in resellable condition.

 

If the return is received in our warehouse after the 60 day return window, you will get a store credit.

 

If the item shows signs of use or packaging has been damaged or has excessive markings/tape other than clear packing tape, the item is subject to a restocking fee of up to 30%. The refund may be refused if the condition of the product does not meet our return guidelines.

 

Shipping Fees
Magic Beans does not cover the cost of return shipping. We are more than happy to offer you a prepaid return label. We will deduct the associated costs from your refund. Unfortunately, shipping costs cannot be refunded.

 

Clearance Items
From time to time, we have items on clearance. Clearance items are non-refundable.

 

Defective/Damaged Products
At Magic Beans, we offer a lifetime of support for every product that we sell. If you discover a manufacturing defect in a product that you’ve purchased from us, we’re here to help! First, we’ll check in to make sure there is indeed a defect – after all, some baby gear can be tricky, and product manuals can be tough to decipher without help. Once we’ve confirmed that there’s something wrong with the product, we’ll figure out the best course of action to take: every manufacturer has a different method for ensuring customer satisfaction, so we’ll determine whether you need to contact their customer service department or if we should make the call. Regardless of the end result, we promise that we will do everything possible to find a solution to your problem. At the end of the day, we want everything you purchase from Magic Beans to be functional, useful, and well-loved.

 

Cancelling Orders
You are able to cancel an order that has not shipped yet at no cost by emailing customerservice@mbeans.com. If the item has shipped out, we may be able to reroute your package with a fee deducted from the refund.

 

Undeliverable or Refused Packages
Any refused or undeliverable package(s) returned to our warehouse will be subject to a fee no greater than 10% of the total purchase price to cover the refusal and shipping fees incurred by Magic Beans. If you would prefer Magic Beans to re-ship the item back out to the correct address, you are responsible for the shipping fee.

 

Items that cannot be returned

  • Special order items (please note special orders cannot be cancelled once placed)
  • Custom furniture orders (please note special orders cannot be cancelled once placed)
  • Opened breastfeeding products
  • Opened potty seats
  • Opened bathtubs
  • Opened feeding utensils and sippy cups
  • Used strollers
  • Used car seats
  • Gift cards

 

Promotional Items & Bundles
If a promotional item is returned, the value of the promotional item will be deducted from the refund amount.

 

For example, if you buy a stroller that includes a free car seat adapter, the total value of the car seat adapter will be deducted from the refund if the car seat adapter is not returned with the stroller.

 

If a bundle is purchased and only part of the bundle is returned, the bundle discount is void, and the total bundle discount will be deducted from the refund.

 

For example, if you receive $100 in savings when you purchase a stroller and car seat together and you return either item, the $100 bundle savings will be subtracted from your refund.

 

Please note that it can take up to 14 business days for a return to be processed and a refund/store credit to be issued.

 

Here at Magic Beans, customer satisfaction is so important to us. Please let us know if you have any concerns about any product you purchased and we are happy to walk through any issues, concerns, or questions you may have.

 

If you are planning to purchase from Magic Beans and forward your order internationally, please remember that Magic Beans is not responsible for items once they are shipped outside of the US. Magic Beans cannot be held accountable for your items after they reach their forwarding destination in the US.

 

Mail Returns To:

Magic Beans Warehouse

Attn: Returns

1 Westinghouse Plaza, Building K

Hyde Park, MA 02136

617-264-2326